Best Credit Card

Axis Bank Credit Card Customer Care Number

1800 209 5577
  • Toll-free
  • IVR 24x7; agents 8am–8pm
  • Verified 17 September 2026

The Axis Bank credit card customer care number is 1800 209 5577 (toll-free), with 1800 103 5577 as an alternate. The IVR works 24x7 and agents for credit card queries are available 8am to 8pm. To report a lost or stolen card at any hour, call the emergency line +91 22 6798 7700.

Best Credit Card is an independent comparison site and is not affiliated with Axis Bank. Numbers below are taken from Axis Bank's official website; the bank may change them at any time.

All Axis Bank credit card helpline numbers

PurposeNumberHoursCost
Credit card and phone banking 1800 209 5577 IVR 24x7; agents 8am–8pm Toll-free
Credit card and phone banking (alternate) 1800 103 5577 IVR 24x7; agents 8am–8pm Toll-free
Phone banking (chargeable) 1860 419 5555 IVR 24x7; agents 8am–8pm Standard call charges
Lost or stolen card, 24x7 emergency +91 22 6798 7700 24x7 Standard call charges
24-hour emergency (alternate) +91 40 6717 4100 24x7 Standard call charges
Complaint status 1800 419 0068 Business hours Toll-free
From USA (toll-free) 001 855 205 5577 24x7 Toll-free
From UK (toll-free) 0808 178 5040 24x7 Toll-free
From UAE (toll-free) 8000 3570 321 24x7 Toll-free

How to block a lost or stolen Axis Bank credit card

Block the card first, then arrange a replacement. Any of these channels works round the clock.

  1. CallDial the 24x7 emergency line +91 22 6798 7700 and report the card as lost or stolen. The card is blocked on the call.
  2. SMSSend BLOCK followed by your 16-digit card number to 56161600 from your registered mobile.
  3. AppOpen the Axis Mobile app, go to Cards, choose the card and tap Block Card. You can order a replacement in the same flow.

Email, WhatsApp and official support links

Customer service
email.services@axis.bank.in
WhatsApp banking
70361 65000 (send "Hi")
SMS balance
Send BAL to 56161600
Official contact page
axis.bank.in/contact-us
Axis Support portal (raise or track a complaint)
application.axis.bank.in/webforms/axis-support

Axis Bank credit card complaint escalation

Keep every complaint reference number. Move to the next level only after the previous one has had a fair chance to respond.

  1. Level 1

    Phone banking or Axis Support portal

    Call 1800 209 5577 or raise a ticket on the Axis Support portal. Track status on 1800 419 0068.

  2. Level 2

    Nodal Officer / Grievance Redressal Officer

    Mr. Jagdish Panjumal Raikhanghar (AVP) · nodal.officer@axis.bank.in · 080 6186 5200 · Axis Bank, NPC1, 5th Floor, Gigaplex, Airoli, Navi Mumbai 400708.

  3. Level 3

    Principal Nodal Officer

    Ms. Deepti Radkar · pno@axis.bank.in · 080 6186 5098 · same address as above.

  4. Level 4

    RBI Integrated Ombudsman

    File a complaint if the bank does not reply within 30 days or you are unhappy with its final reply. File online at cms.rbi.org.in or call 14448.

Common reasons to call Axis Bank credit card customer care

  • Statement, due date or minimum amount due
  • Dispute a transaction or report fraud
  • Annual fee waiver or reversal of charges
  • Reset PIN or unblock a card
  • Credit limit increase
  • Card upgrade or downgrade
  • Reward points, cashback or vouchers
  • Close or cancel the card

Frequently asked questions

What is the Axis Bank credit card customer care number?

Axis Bank's credit card helpline is 1800 209 5577, which is toll-free. It is available IVR 24x7; agents 8am–8pm.

Is the Axis Bank credit card helpline available 24x7?

Yes. 1800 209 5577 is answered 24x7, though ivr 24x7; agents 8am–8pm.

How do I report a lost or stolen Axis Bank credit card?

Call +91 22 6798 7700 immediately to block the card. Send BLOCK followed by your 16-digit card number to 56161600 from your registered mobile. Open the Axis Mobile app, go to Cards, choose the card and tap Block Card. You can order a replacement in the same flow.

What if Axis Bank does not resolve my credit card complaint?

Escalate in order: Level 1 (Phone banking or Axis Support portal), Level 2 (Nodal Officer / Grievance Redressal Officer), Level 3 (Principal Nodal Officer). If there is no reply within 30 days, or you are unhappy with the final reply, file a complaint with the RBI Integrated Ombudsman at https://cms.rbi.org.in.

What is the Axis Bank credit card emergency number?

+91 22 6798 7700 is the 24x7 emergency helpline for reporting a lost or stolen Axis Bank credit, debit or prepaid card. It is not toll-free.

Can I reach Axis Bank credit card support from abroad?

Yes. Use +91 22 6798 7700 from anywhere, or the country toll-free lines such as 001 855 205 5577 (USA), 0808 178 5040 (UK) and 8000 3570 321 (UAE).

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Sources

Details on this page are taken from these official Axis Bank pages: