Best Credit Card

ICICI Credit Card Customer Care Number

1800 1080
  • Toll-free
  • 24x7
  • Verified 17 September 2026

The ICICI credit card customer care number is 1800 1080, toll-free and available 24x7. For an unauthorised transaction or suspected fraud, call 1800 2662. From outside India, use +91 22 3366 7777.

Best Credit Card is an independent comparison site and is not affiliated with ICICI Bank. Numbers below are taken from ICICI Bank's official website; the bank may change them at any time.

All ICICI credit card helpline numbers

PurposeNumberHoursCost
Credit card and general customer care 1800 1080 24x7 Toll-free
Fraud or unauthorised transaction 1800 2662 24x7 Toll-free
Report lost or stolen card 1800 1080 24x7 Toll-free
Calling from outside India +91 22 3366 7777 24x7 International call charges
NRI customers (global) +91 40 3099 8025 24x7 International call charges
NRI customers (India toll-free) 1800 102 5600 24x7 Toll-free

How to block a lost or stolen ICICI Bank credit card

Block the card first, then arrange a replacement. Any of these channels works round the clock.

  1. CallDial 1800 1080 and choose the lost or stolen card option. For a fraudulent transaction, call 1800 2662 instead.
  2. WhatsAppMessage "Hi" to 86400 86400 from your registered mobile and choose Block or Unblock Card.
  3. iMobile or Internet BankingOpen iMobile Pay, go to Cards, choose the card and tap Block. The same option is under Cards in Internet Banking.

Email, WhatsApp and official support links

Customer care
customer.care@icici.bank.in
Report phishing
antiphishing@icici.bank.in
NRI services
nri@icicibank.com
WhatsApp banking
86400 86400 (send "Hi")
Official customer care page
icici.bank.in/customer-care
Raise a complaint online
icici.bank.in/complaint
WhatsApp banking details
icici.bank.in/…/whatsapp-banking

ICICI credit card complaint escalation

Keep every complaint reference number. Move to the next level only after the previous one has had a fair chance to respond.

  1. Level 1

    Helpline, email or online complaint

    Call 1800 1080, write to customer.care@icici.bank.in or raise a complaint at icici.bank.in/complaint.

  2. Level 2

    Senior management review

    If unresolved, escalate through the complaint portal using your Level 1 service request number.

  3. Level 3

    Principal Nodal Officer

    pno@icicibank.com · 022 3933 7979 / 92402 61919 · Mon–Sat 9:15am–5:15pm · ICICI Bank Ltd, Bandra Kurla Complex, Mumbai 400051 (as per ICICI Bank's published nodal officer list).

  4. Level 4

    RBI Integrated Ombudsman

    File a complaint if the bank does not reply within 30 days or you are unhappy with its final reply. File online at cms.rbi.org.in or call 14448.

Common reasons to call ICICI credit card customer care

  • Statement, due date or minimum amount due
  • Dispute a transaction or report fraud
  • Annual fee waiver or reversal of charges
  • Reset PIN or unblock a card
  • Credit limit increase
  • Card upgrade or downgrade
  • Reward points, cashback or vouchers
  • Close or cancel the card

Frequently asked questions

What is the ICICI credit card customer care number?

ICICI's credit card helpline is 1800 1080, which is toll-free. It is available 24 hours a day, 7 days a week.

Is the ICICI credit card helpline available 24x7?

Yes. 1800 1080 is answered 24x7.

How do I report a lost or stolen ICICI Bank credit card?

Call 1800 1080 immediately to block the card. Message "Hi" to 86400 86400 from your registered mobile and choose Block or Unblock Card. Open iMobile Pay, go to Cards, choose the card and tap Block. The same option is under Cards in Internet Banking.

How do I contact ICICI credit card support from outside India?

Call +91 22 3366 7777. International call charges apply.

What if ICICI does not resolve my credit card complaint?

Escalate in order: Level 1 (Helpline, email or online complaint), Level 2 (Senior management review), Level 3 (Principal Nodal Officer). If there is no reply within 30 days, or you are unhappy with the final reply, file a complaint with the RBI Integrated Ombudsman at https://cms.rbi.org.in.

Which number do I call for ICICI credit card fraud?

Call 1800 2662, ICICI Bank's 24x7 toll-free line for unauthorised transactions. You can also email antiphishing@icici.bank.in with details of any suspicious message.

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Sources

Details on this page are taken from these official ICICI Bank pages: