Best Credit Card

SBI Credit Card Customer Care Number

1800 180 1290
  • Toll-free
  • 24x7 helpline; agents 8am–8pm, Mon–Sat
  • Verified 17 September 2026

The SBI credit card customer care number is 1800 180 1290 (toll-free). You can also call 1860 180 1290 or 39 02 02 02 with your local STD code. The helpline runs 24x7 for lost-card reporting; agents for other queries are available 8am to 8pm, Monday to Saturday.

Best Credit Card is an independent comparison site and is not affiliated with SBI Card. Numbers below are taken from SBI Card's official website; the bank may change them at any time.

All SBI credit card helpline numbers

PurposeNumberHoursCost
Credit card helpline 1800 180 1290 24x7 (agents 8am–8pm, Mon–Sat) Toll-free
Credit card helpline (chargeable) 1860 180 1290 24x7 (agents 8am–8pm, Mon–Sat) Standard call charges
Credit card helpline (chargeable) 1860 500 1290 24x7 (agents 8am–8pm, Mon–Sat) Standard call charges
Local number (prefix your STD code) 39 02 02 02 24x7 Local call charges
Report lost or stolen card 1860 180 1290 24x7 Standard call charges
Escalation helpline 1860 180 7777 Business hours Standard call charges
Mis-selling or harassment complaints 080 3935 6050 Business hours Standard call charges

How to block a lost or stolen SBI credit card

Block the card first, then arrange a replacement. Any of these channels works round the clock.

  1. SMSSend BLOCK XXXX (last four digits of the card) to 5676791 from your registered mobile number.
  2. CallDial 1860 180 1290 or your STD code followed by 39 02 02 02, any time, and choose the lost-card option.
  3. App or websiteLog in to the SBI Card app or sbicard.com, open Requests and choose Report Lost or Stolen Card.

Email, WhatsApp and official support links

Credit card support
customercare@sbicard.com
Transaction disputes
chargeback@sbicard.com
Customer Service Head
CustomerServiceHead@sbicard.com
WhatsApp Connect
90040 22022 (opt in first: missed call to 08080945040)
SMS balance
Send BAL XXXX to 5676791
Official contact page
sbicard.com/en/contact-us/personal.page
Lost or stolen card help
sbicard.com/en/faq/lost-stolen-reissue-replace-cards.page

SBI credit card complaint escalation

Keep every complaint reference number. Move to the next level only after the previous one has had a fair chance to respond.

  1. Level 1

    Helpline or email

    Call 1860 180 1290 or write to customercare@sbicard.com. Quote your complaint reference in every follow-up.

  2. Level 2

    Nodal Officer

    Mr. Prosenjit Dhar · Nodalofficer@sbicard.com · 1860 180 7777 · PO Bag 28, GPO, New Delhi 110001.

  3. Level 3

    Principal Nodal Officer

    Mrs. Rupali Bhardwaj · PrincipalNodalOfficer@sbicard.com · 1860 180 7777 · DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon 122002.

  4. Level 4

    RBI Integrated Ombudsman

    File a complaint if the bank does not reply within 30 days or you are unhappy with its final reply. File online at cms.rbi.org.in or call 14448.

Common reasons to call SBI credit card customer care

  • Statement, due date or minimum amount due
  • Dispute a transaction or report fraud
  • Annual fee waiver or reversal of charges
  • Reset PIN or unblock a card
  • Credit limit increase
  • Card upgrade or downgrade
  • Reward points, cashback or vouchers
  • Close or cancel the card

Frequently asked questions

What is the SBI credit card customer care number?

SBI's credit card helpline is 1800 180 1290, which is toll-free. It is available 24x7 helpline; agents 8am–8pm, Mon–Sat.

Is the SBI credit card helpline available 24x7?

Yes. 1800 180 1290 is answered 24x7, though agents 8am–8pm, mon–sat.

How do I report a lost or stolen SBI credit card?

Call 1860 180 1290 immediately to block the card. Send BLOCK XXXX (last four digits of the card) to 5676791 from your registered mobile number. Log in to the SBI Card app or sbicard.com, open Requests and choose Report Lost or Stolen Card.

What if SBI does not resolve my credit card complaint?

Escalate in order: Level 1 (Helpline or email), Level 2 (Nodal Officer), Level 3 (Principal Nodal Officer). If there is no reply within 30 days, or you are unhappy with the final reply, file a complaint with the RBI Integrated Ombudsman at https://cms.rbi.org.in.

How do I block my SBI credit card by SMS?

Send BLOCK followed by the last four digits of your card to 5676791 from your registered mobile number. You get a confirmation SMS once the card is blocked.

Is the SBI Card helpline toll-free?

1800 180 1290 is toll-free. 1860 180 1290, 1860 500 1290 and STD + 39 02 02 02 are charged at standard or local call rates.

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Sources

Details on this page are taken from these official SBI Card pages: