Best Credit Card

Kotak Credit Card Customer Care Number

1800 4100
  • Toll-free
  • 24x7
  • Verified 17 September 2026

The Kotak credit card customer care number is 1800 4100, toll-free and open 24x7 for card services, cancellation and mis-selling or harassment complaints. To report fraud at any hour, call 1800 209 0000. Keep your CRN and card PIN or MPIN handy.

Best Credit Card is an independent comparison site and is not affiliated with Kotak Mahindra Bank. Numbers below are taken from Kotak Mahindra Bank's official website; the bank may change them at any time.

All Kotak credit card helpline numbers

PurposeNumberHoursCost
Credit card customer care 1800 4100 24x7 Toll-free
Fraud reporting 1800 209 0000 24x7 Toll-free
Report lost or stolen card 1800 4100 24x7 Toll-free
Calling from outside India +91 22 6204 2001 24x7 International call charges
From USA (toll-free) 1855 365 6767 24x7 Toll-free
From UK (toll-free) 00800 4499 0000 24x7 Toll-free
From UAE (toll-free) 8000 1830 148 24x7 Toll-free
From Singapore (toll-free) 800 101 3054 24x7 Toll-free

How to block a lost or stolen Kotak credit card

Block the card first, then arrange a replacement. Any of these channels works round the clock.

  1. CallDial 1800 4100 and choose the lost-card option. Have your CRN ready.
  2. SMSSend CCLOST followed by the last four digits of the card to 5676788 from your registered mobile.
  3. Net or Mobile BankingLog in, open Credit Card, choose Service Request and select Report Lost Card. A replacement is issued for a small fee.

Email, WhatsApp and official support links

Official phone banking page
kotak.bank.in/…/phone-banking.html
Email the bank (online form)
kotak.bank.in/en/customer-service/contact-us.html
Grievance redressal page
kotak.bank.in/en/customer-service/grievance-redressal.html
How to block a card (help centre)
kotak.bank.in/en/help-center/credit-card/…

Kotak credit card complaint escalation

Keep every complaint reference number. Move to the next level only after the previous one has had a fair chance to respond.

  1. Level 1

    Customer care or app call-back

    Call 1800 4100 or request a call-back from the Kotak app. Complaints are acknowledged within 2 working days.

  2. Level 2

    Nodal Officer

    A. Shukla · nodalofficer@kotak.com · 022 6204 2110 · Mon–Fri 10am–6pm, excluding bank holidays.

  3. Level 3

    Principal Nodal Officer

    A. Shah · pno@kotak.com · 022 6204 2120 · Mon–Fri 10am–6pm, excluding bank holidays.

  4. Level 4

    RBI Integrated Ombudsman

    File a complaint if the bank does not reply within 30 days or you are unhappy with its final reply. File online at cms.rbi.org.in or call 14448.

Common reasons to call Kotak credit card customer care

  • Statement, due date or minimum amount due
  • Dispute a transaction or report fraud
  • Annual fee waiver or reversal of charges
  • Reset PIN or unblock a card
  • Credit limit increase
  • Card upgrade or downgrade
  • Reward points, cashback or vouchers
  • Close or cancel the card

Frequently asked questions

What is the Kotak credit card customer care number?

Kotak's credit card helpline is 1800 4100, which is toll-free. It is available 24 hours a day, 7 days a week.

Is the Kotak credit card helpline available 24x7?

Yes. 1800 4100 is answered 24x7.

How do I report a lost or stolen Kotak credit card?

Call 1800 4100 immediately to block the card. Send CCLOST followed by the last four digits of the card to 5676788 from your registered mobile. Log in, open Credit Card, choose Service Request and select Report Lost Card. A replacement is issued for a small fee.

How do I contact Kotak credit card support from outside India?

Call +91 22 6204 2001. International call charges apply, or use one of the country toll-free numbers listed above.

What if Kotak does not resolve my credit card complaint?

Escalate in order: Level 1 (Customer care or app call-back), Level 2 (Nodal Officer), Level 3 (Principal Nodal Officer). If there is no reply within 30 days, or you are unhappy with the final reply, file a complaint with the RBI Integrated Ombudsman at https://cms.rbi.org.in.

Does Kotak have an email ID for credit card complaints?

Kotak does not publish a general credit card support email. Use the Email Us form on kotak.bank.in, call 1800 4100, or escalate to nodalofficer@kotak.com if a complaint is unresolved.

How do I block my Kotak credit card by SMS?

Send CCLOST followed by the last four digits of your card to 5676788 from your registered mobile number.

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Sources

Details on this page are taken from these official Kotak Mahindra Bank pages: